Call Center Assistant Manager – USD800 – Foreign Company

Foreign Firm (VAC)
Job Overview

Job Location: Pabedan Township

Type of Business/Product: Trading Industry

Gender: Male/ Female (1)

Job Ref No.: 16P253

Salary: USD800

Job Requirements

  • Degree from an accredited institution OR appropriate combination of education and significant experience.
  • Strong leadership and organizational capabilities with time management, conflict and problem resolutions skills.
  • Demonstrated proficiency in recruitment training and development.
  • Capacity to work in a fast-paced environment and to be a self-starter.
  • Highly motivational, energetic and collaborative personality.
  • Able to drive performance through the creation of a productive and fun work environment.
  • Outstanding written and verbal communication skills.
  • Strong analytical skills.
  • Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.

Job Responsibilities

  • Manages Qualify and Transfer Agents.
  • Coordinates the work of others: is accountable for the outputs of the team and is focused on overall team/unit goals and results.
  • Coaches and mentors less experienced employees or employees who are under-performing to develop and increase knowledge, proficiency and performance levels.
  • Administers performance reviews, development plans and disciplinary action where appropriate.
  • Organizes team efforts to exceed contact and transfer rate goals while maintaining service standards.
  • Analyze reports related to the day-to-day operations and overall productivity of the team to improve accuracy in reports and to drive performance.
  • Provides coaching and support to Qualify and Transfer Agents in the area of outbound or inbound calls, speed to lead, contact efficiency, notes, call disposition, success and transfer rates.
  • Serves as an escalation point for the cross functional team in the absence of the immediate supervisor.
  • Ensures alignment between Pearson Qualify and Transfer, enrollment teams and Partner expectations are met.
  • May occasionally be asked to meet with the Academic Partner.

How to Apply: Please email to cv@vacjobsearch.com (or) vacjobsearch@gmail.com with your Microsoft Word CV file and job title and job ref no. in subject line.

Hot Line: 01395916

Job Detail
  • Offerd Salary1,000,000 - 1,500,000 MMK
  • Career LevelMid-level Management
  • Experience5 Years
  • GenderBoth
  • INDUSTRYTrading
  • QualificationBachelor
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