Customer Helpdesk Coordinator (IT/English Speaking Skill) – 400,000 – Foreign Company

Team 17 (VAC)
Job Overview

Job Location: Bahan Township.
Type of Business/Product: Trading/Medical

Job Ref No.: 17P1957
Salary: 400,000 /- Kyats

Job Requirements

  • Any Graduate,
  • Intermediate level in Microsoft Office Tools (Word, Excel, PowerPoint)
  • 2 years experience in related field.
  • Able to communicate with English language in messaging platform
  • Able to manage work assign within the time line
  • Ability to serve as Good team player
  • Effective communication skills
  • Great active listening skills
  • Good interpersonal and rapport building skills
  • Experienced in customer service

Job Description

  • Receive incoming customer helpdesk calls and messages, ensuring that all customer requests are logged into the system accurately.
  • Assign tickets to the appropriate IT Technicians and closely monitor their response, resolution, and closure within the specified timeframes.
  • Take responsibility for reminding IT Technicians in advance of ticket response and resolution deadlines.
  • Generate regular reports in Excel on Ticket Count, Due Ticket Count, and SOP Violation Count on a daily, weekly, and monthly basis.
  • Possess a deep understanding of the team’s Standard Operating Procedures (SOPs) and ensure compliance.
  • Demonstrate a willingness to learn and understand the ticketing system used by the IT team.
  • Actively participate in team meetings by contributing ideas and addressing customer and ticket-related issues.
  • Assist documentation process based on the team’s requirements.

Working Hour : 8:00A.M to 5: 00P.M
Holiday : Sunday, Public Holidays.

How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title in subject line.

Hotline:01-8395917,09-765395917

Job Detail
  • Offerd Salary400,000 - 700,000 MMK
  • Career LevelProfessional
  • Experience2 Years
  • INDUSTRYTrading
  • QualificationBachelor
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