Job Location: Bahan Township.
Type of Business/Product: Trading/Medical
Job Ref No.: 17P1957
Salary: 400,000 /- Kyats
- Any Graduate,
- Intermediate level in Microsoft Office Tools (Word, Excel, PowerPoint)
- 2 years experience in related field.
- Able to communicate with English language in messaging platform
- Able to manage work assign within the time line
- Ability to serve as Good team player
- Effective communication skills
- Great active listening skills
- Good interpersonal and rapport building skills
- Experienced in customer service
- Receive incoming customer helpdesk calls and messages, ensuring that all customer requests are logged into the system accurately.
- Assign tickets to the appropriate IT Technicians and closely monitor their response, resolution, and closure within the specified timeframes.
- Take responsibility for reminding IT Technicians in advance of ticket response and resolution deadlines.
- Generate regular reports in Excel on Ticket Count, Due Ticket Count, and SOP Violation Count on a daily, weekly, and monthly basis.
- Possess a deep understanding of the team’s Standard Operating Procedures (SOPs) and ensure compliance.
- Demonstrate a willingness to learn and understand the ticketing system used by the IT team.
- Actively participate in team meetings by contributing ideas and addressing customer and ticket-related issues.
- Assist documentation process based on the team’s requirements.
Working Hour : 8:00A.M to 5: 00P.M
Holiday : Sunday, Public Holidays.
How to Apply: Please email to email@example.com with your Microsoft Word CV file and job title in subject line.
Offerd Salary400,000 - 700,000 MMK
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