Customer Service Executive – 400,000 – Chinese Company – (2) Posts

Team 29 (VAC)
Job Overview

Job Location: Yankin Township
Type of Business/Product: Telecommunication Services Industry

Gender: Male (2)

Job Ref No.: 29P650
Salary: 400,000/- Kyats

Job Requirements

  • Bachelor degree holder concerned with (Telecommunications, IT, Electronics, etc.)
  • Aged between 22-35 years old.
  • At least 2 years of experience in the related fields.
  • Good command of the English language (Chinese language speaker will be preferable).

Job description

  • Daily customer fault acceptance and follow-up processing.
  • Follow up each rush repair of optical cable line, report the progress of rush repair to Telenor, Ooredoo, MPT-KSGM, Frontier, MBT, and other customers regularly.
  • Write and send the emergency repair report to the customer.
  • Failure dispatch and communication between internal and maintenance teams.
  • Participate in 24-hour shifts (on duty).
  • Arrange the fiber optic cable line cutover application report and weak light troubleshooting application report.
  • Follow up other types of alarms such as weak light and troubleshooting of optical cable lines, communicate with relevant customer network management centers.
  • Record the work of the fault registration form and maintenance week repair status details (repair time, interval, repair photos, coordinates).
  • Follow up complaints about optical cables from local agencies, local residents, and other entities collected by the customer.
  • Other tasks arranged by the company or direct leaders.

Working Hours: 9:00 AM to 5:30 PM
Holidays: Saturday Half, Sunday & Public Holidays
Benefits: Ferry provided

How to Apply: Please email to cv@vacjobsearch.com  with your Microsoft Word CV file and job title and job ref no. in the subject line.

Hotline: 01-8395929, 09-765395929

Job Detail
  • Offerd Salary250,000 - 400,000 MMK
  • Career LevelExecutive-Level
  • Experience2 Years
  • GenderMale
  • INDUSTRYTelecommunications
  • QualificationBachelor
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