IT Support Executive (ERP Support/SQL/Factory/ English 4skills /ပဲခူး) – 700,000 – Foreign Company

Team 13 (VAC)
Job Overview

Job Location: Bago Region
Type of Business/Product: Manufacturing Industry/ Pet Food
Gender: Male (1)

Job Ref No.: 13P1211
Salary: 700,000/- Kyats

Position Summary
The role is to contribute and provide the following expertise: Support application systems/ Support hardware, software, and network setup/Support systems improvements/updates/ Support internal users related to hardware, software, and network

Duties & Responsibilities

Preventive action:

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, and reviewing system and application logs.
  • Perform regular security monitoring to identify any possible intrusions
  • Perform daily validation of backup data to make sure it can be recovered when required
  • Perform regular file archival and purge as necessary
  • Perform daily file transfer checking

Problem analysis and solving:

  • Investigate the root cause of the issue and provide trouble-shooting
  • Coordinate to correspond team or vendors to solve the issue when required

Simplify and process improvement:

  • Seek ways to simplify the process with his/her IT knowledge or expertise

User Support:

  • Installation and setup of the software, hardware, and network for users
  • Restore lost data or files in the share drive when required
  • Manage and setup role, login, and permission for local users in application systems and domain server

Reporting:

  • Communicate regularly to his/her supervisor what are major issues and their current status
  • Feedback the status to each user every time when receiving the issue or request

Documentation and training:

  • Maintain a working knowledge of the major software applications, tools, and technologies and the network environment used regularly for business functions at the company
  • Maintain and update of IT inventory including software, hardware, and network equipment
  • Maintain installation of hardware and configuration procedures following the instruction of the IT team
  • Maintain all related IT procedures or manual up to date
  • Provide training and feedback to help users increase their technical knowledge and skills

System upgrade and rollout:

  • Identify test plan before the system upgrade
  • Testing of new patch or program before installation
  • Coordinate to correspond team to upgrade new patch or rollout of the new system
  • Apply new patch or version of software according to IT global policy

Others:

  • Manage and prioritizes multiple and sometimes competing tasks, and manages project responsibilities as the IT team request
  • Consistently meets deadlines and shows autonomy in completing tasks with some technical and management guidance
  • Keep server room tidy without anything blocking access to the room or usage of facilities inside
  • Financial Responsibilities, if applicable (e.g. cost, expense budgets, sales targets, etc.)
  • All departments
  • Other entities under the IT Team of the Group
  • Other support teams including the IT Team of the Group

Qualifications

  • Education: · Bachelor’s Degree in Computer Science, Computer Information System, IT, MIS, or Related Field
  • Knowledge and experience in Application Support for ERP or CRM or E-Commerce, LANs, and network equipment
  • Knowledge of: SQL server and basic programming
  • Good working knowledge of English (read, write, speak with ease)
  • Experience: · Minimum 2 years experience in IT/MIS functions from multi-national companies
    Skill
  • Computer literate and experienced with MS Office, ERP Support, and SQL Server Make recommendations and requests to obtain needed resources from other technical support areas or programming staff as required
  • Competency: Positive attitude and ability to work with less supervision
  • The ability to plan, initiate and implement change where necessary
  • Strong verbal and written communication skills
  • Willingness to accept responsibility and contribute to moving email forward
  • A genuine interest in new technology, system, and process
  • Experience in a team working
  • Strong customer service focus and exhibits professional behavior with end-users and peers
  • Creativity, problem-solving, and proactively seeking out process improvements, automation opportunities and cost reductions
  • Ability to support in multiple locations when needed
  • Ability to work in Bago Region

Working Hours: 8:00 AM – 4:20 PM
Holidays: Sunday, Public Holidays
Benefits: Lunch, Transportation, Yearly salary increment & Bonus will be provided

How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in subject line.

Hotline: 01-8395913, 09-765395913

Job Detail
  • Offerd Salary700,000 - 1,000,000 MMK
  • Career LevelMid-level Management
  • Experience2 Years
  • GenderMale
  • INDUSTRYManufacturing / Production
  • QualificationBachelor
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