Senior Aftersales Service Manager – USD2,000 – Foreign Company

Foreign Firm (VAC)
Job Overview

Job Location: Hlaing Township

Type of Business/Product: Trading Industry/ Automobile

Gender: Male/Female (1)

Job Ref No: 12P133

Salary: USD2,000

Job Requirements

  • Service sales volume and profitability targets 
  • Parts Stock Control (Both Value and age)
  • Customer satisfaction targets (e.g. CRM, mystery shop, repeat business, response times)
  • Process delivery and compliance (e.g. workshop loading and utilisation) 
  • Workshop utilisation and efficiency targets
  • Employee engagement and retention targets
  • Employee training and development targets  
  • Personal training and development targets
  • Assist’s appointed dealers nationally in initial set up and long term support of their business’s

Job Descriptions

Les, develops and motivates the Service team 

  • Leads the team by personally demonstrating and encouraging the after sales team to demonstrate  Customer Behaviours in their daily activities and in all interactions with customers 
  • Ensures the Aftersales teams work closely with Sales and Administration colleagues to deliver outstanding customer service
  • Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
  • Motivates the team to achieve sales and profitability targets  
  • Supports the team in the resolution of complex issues 
  • Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved   
  • Implements performance management and develops the team to improve performance
  • Selects and appoints new team members including apprentices in line with company budgets and ensures they are equipped with the required skills and training 

Drives performance to achieve key targets and deliver continuous improvement

  • Manages day to day operations of the aftersales departments 
  • Achieves targets through reviewing weekly/monthly accounts, operating controls and local market data
  • Formulates and implements action plans to increase Aftersales profitability.
  • Maximises service & parts opportunities to meet sales and profit targets
  • Maximises sales of parts and labour to franchise and non-franchise customers
  • Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
  • Creates and initiates service marketing plans, initiates and implements advertising and promotional activities
  • Maintains workshop and body shop productivity records to monitor the effective use of labour
  • Maintains profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts 
  • Manages system to record all lost sales, reviews regularly and takes appropriate action 
  • Ensures all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements  
  • Analyses current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximising profitability and quality of workmanship
  • Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation 
  • Administers the warranty policy in the best interests of the customer, business and manufacturer 

Works as a full member of the Dealership team

  • Assists the Managing Directors to formulate Aftersales strategy and policy 
  • Represents the business and builds strong relationships with manufacturers, suppliers and statutory representatives 
  • Works with colleagues and other teams across the business to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team 
  • Uses feedback to improve skills and performance of self and the after sales teams 
  •  Ensures opportunities for sales by other teams in the business are followed up by the appropriate colleague

How to Apply: Please email to cv@vacjobsearch.com (or) vacjobsearch@gmail.com  with your Microsoft Word CV file and job title and job ref no. in subject line.

Hot Line: 01-395912 

Job Detail
  • Offerd Salary1,500,000 - 2,000,000 MMK
  • Career LevelTop-level Management
  • Experience5 Years
  • GenderBoth
  • INDUSTRYTrading
  • QualificationBachelor
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