After Sales Service Manager (Manufacturing/Automobile/ English Language Skills) – 1,500,000

Team 17 (VAC)

Job Location: Mingaladon Township
Type of Business/Product: Manufacturing/ Automobiles 2-Wheelers/3-Wheelers and Spare Parts

Job Ref No.: 17P2279
Salary: 1,500,000/- Kyats

Job Requirements

Any Graduate
At least 5 years experience in related field.
Communicate closely with OEM so for warranty/Training
Follow up customers to obtain feedback and ensure they are satisfied with received
service
Answers technical questions about vehicle problems, warranties, services, and repairs.
Maintains Customer Satisfaction scores at or above company standards.
Assists in diagnosing vehicle problems.
Oversees administration of IRU claims.
Oversees training and supervising of service & Assembly department employees.
Works with upper management to make service department hiring and discipline
decisions.
Sets schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintains good working relationship with workshop, parts and sales department
Maintains effective employee relations.
Manage technician productivity.
Take ownership of the customer’s experience by carrying out those additional
assignments that allow the dealership to leave a positive impression with the
customers.
Develops, monitors and ensures execution of Customer Service Strategy and plan to
deliver optimal balance of service levels and cost as % of revenue.
Internal communication and cross-functional collaboration with Sales, Finance,
Logistics and Production.

Working Hour : 9:00A.M to 5:00P.M.
Holiday : Saturday, Sunday and public holiday

How to Apply: Please email cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in the subject line.

Hotline: 01-8395917, 09-765395917

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After Sales Service Manager (Manufacturing/Automobile/ English Language Skills) – 1,500,000 – Foreign Company