Customer Service Executive (Logistics) – 700,000 – Local Company

Team 21 (VAC)

Job Location: Thaketa Township

Type of Business/Product: Logistics Industry

Gender: Male/Female (1)

Job Ref No.: 21P1765

Salary: 700,000kyats

Job Descriptions

Manage sea export and import shipments, including booking reservations and securing space with carriers.
Negotiate space availability between customers and carriers to meet shipment requirements.
Coordinate booking arrangements, from receiving bookings to vessel loading, issuing B/L, invoicing, and payment collection.
Input shipment details into Sy freight for Sea Export, Insurance, and General Jobs to ensure timely invoicing.
Issue invoices accurately and coordinate with customers, carriers, and the Finance Department for payment transfers.
Follow up on outstanding payments and act as a liaison between customers and the Finance team.
Monitor carrier schedules, update customers on vessel connections, and handle any schedule changes or delays.
Communicate effectively with customers, carriers, and internal operations teams for shipment updates or issue resolution.
Resolve any problems that arise with customers or POD (Port of Discharge) agents efficiently.
Prepare and submit weekly and monthly reports for sea export and import shipments to the CS-Manager.

Job Requirements

Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
Minimum 2-3 years of experience in Customer Service, Freight Forwarding, or Shipping operations.
Strong knowledge of sea export and import processes.
Proficiency in shipment management systems, such as Sysfreight, and Microsoft Office (Excel, Word, PowerPoint).
Excellent communication and negotiation skills to liaise effectively with customers and carriers.
Strong problem-solving skills and the ability to handle customer issues promptly and professionally.
Ability to multitask, manage time effectively, and meet deadlines under pressure.
High attention to detail and organizational skills.
Proactive mindset with a focus on customer satisfaction and operational excellence.

Working Hours: 9:00 am to 5:00 pm

Holidays: Saturday, Sunday & Public Holidays

Benefits: Ferry will be provided.

How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in subject line.

Hotline: 01-8395921,09-765395921

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