International Customer Service Specialist (English 4 Skills/Pabedan Township) – 1,500,000

Team 11 (VAC)

Job Location: Pabedan Township

Type of Business/Product: Service Industry / E-commerce

Gender: Male/Female (1)

Job Ref No.: 11P1987

Salary: 1,500,000/- Kyats

Job Requirements

Experience:2+ years in Customer Service, Technical Support, or Customer Success, preferably within a SaaS or technology environment.
Fluency in English is required; proficiency in a second language is a strong advantage.
Comfort with troubleshooting mobile and web applications.
Exceptional written and verbal communication skills with a professional, friendly tone.

Job Descriptions

Provide high-quality, professional, and timely customer support across multiple channels, including email, chat, and video calls, to our global user base.
Manage a high volume of inbound inquiries related to platform usage, account management, billing, and technical troubleshooting.
Communicate with users from diverse cultural backgrounds, demonstrating patience and cross-cultural sensitivity.
Diagnose and resolve technical issues related to the application, such as event sign-up failures and mobile app errors.
Escalate complex bugs and feature requests to the Engineering and Product teams, documenting issues clearly.
Develop and maintain expert knowledge of all features and updates of the platform.
Contribute to the creation and maintenance of a comprehensive international knowledge base for user self-service support.
Conduct onboarding sessions and training workshops for new organizational administrators across different time zones.
Act as the “Voice of the Customer,” collecting and prioritizing user feedback to inform product development decisions.
Identify trends in international customer queries and propose solutions to improve processes and overall user experience.
Achieve and maintain target metrics for Customer Satisfaction (CSAT), First Contact Resolution (FCR), and response times.

Working Hours: 10:00AM to 5:30PM

Holiday: Saturday, Sunday & Public Holidays
Benefits: Phone bill allowance will be provided

How to Apply: Please email cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in the subject line.
Hotline: 01-8395911,09-765395911

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International Customer Service Specialist (English 4 Skills/Pabedan Township) – 1,500,000 – Local Company