Team 11 (VAC)
Job Overview
Job Location: Mayangone Township
Type of Business/Product: IT Industry / Software
Gender: Male / Female (1)
Job Ref No.: 11P1812
Salary: 2,000,000/-Kyats
Job Descriptions
- Supervise/support regional office and control center senior officers/officers responsible for user support and access control.
- Supervise/support regional office and control center senior officers/officers daily, weekly, monthly assigned tasks and JDs.
- Oversee the user onboarding and offboarding process, ensuring timely setup and revocation of accounts.
- Manage and monitor user access requests, system permissions, and role-based access compliance.
- Develop, schedule, and deliver training programs to end users, partners, and internal staff.
- Coordinate with the Application and QA/QC teams to align user access policies and training content.
- Handle escalations related to login, access issues, or system usage problems.
- Maintain updated records of user accounts, access logs, and training attendance.
- Ensure that training materials, SOPs, and user manuals are up to date and accessible.
- Provide regular reports on access activity and training progress to PM and PMO.
Job Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum 3–5 years of experience in user support, IT operations, access control systems, or training coordination.
- At least 2 years of experience in a supervisory or team leadership role.
- Strong knowledge of user account management, system permissions, and basic IT systems.
- Experience in training program development and delivery, both in-person and digital.
- Good interpersonal and communication skills with the ability to manage regional and control center support functions.
- Familiarity with ticketing systems, access provisioning tools, and helpdesk operations is preferred.
- Must be able to travel if necessary
Working Hours: 9:00AM: 5:00PM
Holiday: Saturday, Sunday & Public Holidays
How to Apply: Please email cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in the subject line.
Hotline: 01-8395911,09-765395911
Job Detail
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Offerd Salary2,000,000 - 2,500,000 MMK
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Career LevelMid-level Management
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Experience5 Years
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GenderBoth
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INDUSTRYIT Software and Internet
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QualificationBachelor