Team 24 (VAC)
Job Overview
Job Location: Hlaing Township
Type of Business/Product: Hotel Industry
Gender: Female (1)
Job Ref No.: 24P2014
Salary: 700,000/- Kyats
Job Requirements
- University Degree or Diploma in Hospitality or proven work experience in the Hotel industry.
- A minimum of THREE (3) years of Front Office experience is required.
- A warm personality, attentive and smartly presentable.
- Committed to delivering high levels of customer service.
- Excellent communication and listening skills.
- Must be able to work unsupervised.
- Able to communicate fluently in Chinese or English or both is a must.
Job Descriptions
- Ensure outstanding customer care at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answer inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
- Uses suggestive selling techniques to sell room nights, upsell to suites, increase occupancy and revenue.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Ensures phone calls, wake up calls and taxi-booking and messages for guests are handled in a prompt, efficient and professional manner.
- Cross-checks all billing instructions and customer registrations are correctly updated in the system.
- Handle GIT arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.
- Performs other duties as assigned, requested or deemed necessary by management.
- Takes responsibility in the absence of the Front Desk Manager or Room Division Manager.
- Overseas the business center and ensures the area is clean and guest ready at all times
Working Hours: Eight Hours per day (Shift Rotate)
Holidays: A day per week
How to Apply: Please email cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in the subject line.
Hotline: 01-8395924, 09-765395924
Job Detail
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Offerd Salary700,000 - 1,000,000 MMK
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Career LevelSupervisor-Level
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Experience3 Years
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GenderFemale
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INDUSTRYHotel / Hospitality
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QualificationBachelor