Aftersales Service Manager (Mechanical / Automotive) – 2,500,000

Team 25 (VAC)

Job Location: Thingangyun Township
Type of Business/Product: Trading Industry / Automotive

Gender: Male (1)

Job Ref No.: 25P2361
Salary: 2,500,000 /- Kyats

Job Requirements

BE(Mechanical).
Must be between 35 and 45 years old.
Minimum 5 years of automotive after sales/service experience, including minimum 3 years in a managerial/supervisory role.
Proven experience in Service Center / Workshop setup and management.
Good knowledge of workshop operations, spare parts and warehouse management.
Strong leadership, communication, problem-solving and team management skills
Good knowledge of MS Office / Excel and service management systems.
EV/Hybrid experience is an advantage.

Job Descriptions

Implement the Aftersales Department, including organization structure, manpower, SOPs, workflow and service standards.
Manage overall Service Center / Workshop operations and ensure quality and timely vehicle delivery.
Lead the customer service process from vehicle reception to final delivery.
Handle customer complaints and escalated service issues to ensure high customer satisfaction and retention.
Lead and develop Service Advisors, Technicians and Aftersales staff.
Coordinate Spare Parts & Warehouse operations, including stock availability and inventory control.
Monitor service revenue, productivity, turnaround time, customer satisfaction and other Aftersales KPIs.
Coordinate with Sales, Finance and other departments for smooth operations.
Monitor service revenue, costs, profitability and overall departmental performance.
Prepare regular Aftersales performance reports and recommend improvement actions.
Develop staff training plans and conduct performance evaluations.
Continuously improve service processes, customer experience and aftersales business performance.
Prepare service performance reports and implement continuous improvement initiatives.

Working Hours: 9:00 AM – 5:30 PM
Holidays: One Day Per Week

How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in subject line.

Hotline: 01-8395925,09-765395925

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Aftersales Service Manager (Mechanical / Automotive) – 2,500,000 – Local Company