Job Overview
Job Location: Hlaing Township
Type of Business/Product: Distribution/Nutrition
Gender: Male/Female (1)
Job Ref No.: 19P1836
Salary: 1,000,000/- Kyats
Requirements
• Any Bachelor Degree
• At least 4 years experiences in Customer Service field and at least 1 year Customer Service
• experience in Factory Industry.
• Knowledge and understanding of procurement policy and procedure and to demonstrate compliant
• Prefer to have experience in using ERP (SAP) software Proficient In Advance Excel, MS Office Word & Power point.
• Effective Interpersonal, negotiation and communication skills.
Job Responsibilities
• First point of contact for customers.
• Supports and initiates follow-up actions by contacting customers.
• (Re) negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in order to continue the relationships with customers meeting volume, quality and price requirements.
• Handles Incoming orders, in order to realize a timely and proper delivery of orders to customers. systems, giving an up-to-date Insight in products, prices and
• Updates product data in the relevant other relevant information. Manages records and handles all customer requests and Incoming orders in line with company
• policies and procedures, Registers, administers and updates all customer Information, contracts, requests, order data, complaints and/or signals in the relevant systems.
• Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible, by actively solving problems/complaints.
• Provides support to customers on the most common standard problems, questions, complaints, etc.,
• Monitors progress of delegated or escalated problems / complaints and keeps the customer Informed about the status of reporting, administrative consolidation of the notification, and recording in system.
• Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change /optimization of the department.
• Communicates with clients and informing them about solutions to problems/complaints.
• Explains options on alternative products. Informs managers on complex problems/complaints.
• Handles daily delivery scheduling for outbound transport by coordinating with warehousing department and arranging delivery truck with trucking service provider.
Working Hours: 8:30 AM to 5:30 PM
Holidays: Saturday & Sunday, Public Holidays
Benefits: Ferry will be provided
How to Apply: Please email cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in the subject line.
Hotline: 018395919, 09-765395919
Job Detail
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Offerd Salary1,000,000 - 1,500,000 MMK
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Career LevelProfessional
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Experience4 Years
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GenderBoth
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INDUSTRYWholesales and Distribution
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QualificationBachelor