Team 35 (VAC)
Job Overview
Job Location: Thingangyun Township
Type of Business/Product: Clinic Industry
Gender: Female (1)
Job Ref No: 35P2425
Salary: 550,000 / -Kyats
Jon Descriptions
- Welcome patients politely and professionally.
- Register new patients and verify patient information.
- Assist patients with forms and clinic procedures.
- Answer general questions regarding appointments, services, fees, and clinic policies.
- Maintain a calm and helpful attitude when dealing with anxious, dissatisfied, or difficult patients.
- Maintain patient confidentiality at all times.
- Schedule, confirm, reschedule, and cancel appointments.
- Confirm upcoming appointments by phone or messaging.
- Manage dentists’ schedules efficiently to minimize unnecessary gaps.
- Coordinate emergency and walk-in patients appropriately.
- Inform the dental team promptly about cancellations, delays, and schedule changes.
- Maintain and manage patient recall and follow-up appointments.
- Answer incoming calls promptly and professionally.
- Respond to Facebook Messenger, Viber, Telegram, or other clinic communication channels as assigned.
- Provide accurate basic information about clinic services.
- Direct clinical questions to the appropriate dentist rather than providing unauthorized medical/dental advice.
- Follow up with patients when requested by the treating dentist.
- Create and update patient records accurately.
- Maintain appointment, treatment, and contact information.
- Prepare patient files before appointments when required.
- Organize consent forms, treatment documents, radiographs, laboratory records, and referrals.
- Protect confidential patient and clinic information.
- Inform patients of treatment charges according to the clinic’s approved fee schedule.
- Collect payments and issue receipts.
- Record cash, bank-transfer, QR, or other payments accurately.
- Coordinate outstanding balances and payment follow-ups.
- Reconcile daily front-desk collections according to clinic procedures.
- Report discrepancies immediately to the clinic manager.
- Communicate patient arrivals and waiting times to dentists and dental assistants.
- Coordinate patient flow between reception, consultation, treatment, X-ray/CBCT, and payment.
- Communicate laboratory appointments and delivery dates when applicable.
- Support the clinic manager with administrative duties.
- Attend staff meetings and training sessions as required.
- Keep the reception and waiting areas clean, organized, and presentable.
- Ensure necessary forms, stationery, and patient information materials are available.
- Monitor waiting times and communicate delays politely to patients.
- Maintain a professional appearance of the front desk throughout working hours.
Job Requirements
- High school completion or equivalent.
- Diploma or bachelor’s degree in business administration, hospitality, healthcare administration, or a related field is preferred.
- Previous receptionist, customer-service, healthcare, or dental-clinic experience is preferred.
- Dental experience is an advantage but not mandatory if the candidate is willing to learn.
- Good spoken and written Myanmar language.
- Basic English communication skills.
- Good telephone and messaging etiquette.
- Basic computer skills, including Microsoft Office/Google applications.
- Ability to learn dental clinic management software.
- Accurate data entry and basic cash-handling ability.
- Good organizational and time-management skills.
- Ability to multitask during busy clinic hours.
- The ideal candidate should be:
- Friendly, polite, and patient-focused.
- Well-groomed and professionally presented.
- Reliable and punctual.
- Honest and trustworthy, particularly when handling money and confidential information.
- Calm under pressure.
- Attentive to detail.
- Able to communicate clearly with patients and colleagues.
- Willing to learn basic dental terminology and clinic procedures.
- Comfortable working as part of a dental team.
- Able to handle complaints professionally without arguing with patients.
Working Hours: 8:45 AM to 6:00 PM
Holidays: One day per week
How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in subject line.
Hotline: 01-8395935, 09-765395935
Job Detail
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Offerd Salary400,000 - 700,000 MMK
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Career LevelIntermediate
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ExperienceLess than & Equal 1 Year
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GenderFemale
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INDUSTRYHospitals / Clinics
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QualificationBachelor
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