Team 24 (VAC)
Job Overview
Job Location: Hlaing Township
Type of Business/Product: IT Industry/ Website Development Service
Gender: Male (1)
Job Ref No.: 24P2162
Salary: 1,000,000 /-Kyats
Job Requirements
- Any Graduated
- Experience with Cloudflare, Microsoft 365, Outlook, SMTP, Virtualization, WordPress, or Docker is an advantage.
- 2–4 years of experience in hosting support, technical support, system administration, cloud, or related fields.
- Able to handle common and moderately complex technical issues independently.
- Domain, DNS, nameserver, and DNS records
- Web hosting and VPS
- C Panel / WHM
- Plesk
- Linux and Windows Server
- Apache, Nginx, IIS, PHP, and databases
- SSL/TLS certificates
- SMTP, IMAP, POP3, SPF, DKIM, and DMARC
- TCP/IP, ports, firewall, and basic networking
- Cloud computing, virtual machines, storage, backup, and monitoring
- Soft Skills
- English Proficient.
- Positive and professional attitude.
- Strong sense of responsibility and cooperation.
- Hardworking and willing to learn.
- Respectful toward customers and team members.
- Good teamwork and knowledge-sharing mindset.
- Good problem-solving skills.
- Able to work calmly under pressure.
- Good reporting and documentation skills.
- Able to communicate technical issues clearly to customers.
Job Descriptions
- Provide technical support through ticket, email, chat, and phone.
- Troubleshoot domain, DNS, hosting, SSL, email, website, and server-related issues.
- Support cPanel/WHM, Plesk, Linux, Windows Server, VPS, and cloud services.
- Investigate issues using logs and common troubleshooting tools.
- Perform initial root-cause analysis before escalation.
- Take ownership of assigned cases and follow through until resolution.
- Escalate complex cases with clear technical information.
- Prepare proper incident, troubleshooting, and handover reports.
- Maintain support documentation and share knowledge with team members.
- Prepare Technical Documentation for the customers reference.
- Assist internal team on technical things when required.
- System/billing operation support.
Working Hours: 8:30 AM to 5:30 PM
Holidays: Saturday, Sunday & Public Holidays
Benefits: Lunch & Ferry will be provided
How to Apply: Please email to cv@vacjobsearch.com with your Microsoft Word CV file and job title and job ref no. in the subject line.
Hotline: 01-8395924, 09-765395924
Job Detail
-
Offerd Salary1,000,000 - 1,500,000 MMK
-
Career LevelExecutive-Level
-
Experience4 Years
-
GenderMale
-
INDUSTRYIT Software and Internet
-
QualificationBachelor